Cliffs Edge Retreat strives to provide our guests with an exceptionally clean, comfortable and convenient hotel experience. The following policies are considered part of our reservation agreement with you. As our retreat guest, and as upon your check-in, you are agreeing to abide by ALL our policies, terms and conditions, and procedures, and we reserve the right to refuse service, or to make a charge to the guest's card if any fees are assessed for damages or not complying with our policies. The Management of Cliffs Edge Retreat would greatly appreciate your co-operation in abiding the following, as we value each of our guest's safety and enjoyment. Our policies may change from time to time without notice.

General Policies

RESERVATION: A full refund is available for any cancellations made up to 14 days prior to check-in. Changes to your reservation can be made free of charge if requested more than 14 days prior to check-in. A refund is not available for any reason if you cancel your reservation less than 14 days prior to check-in. A fee of $50 will apply for changes made to your reservation less than 14 days prior to check-in. No changes are permitted if made less than 48 hour from check-in.

EARLY CHECK-IN AND LATE CHECK-OUT: We cannot accommodate early check-in's or late check out's for any of our accommodations.

COOKING FACILITIES AND DISHES: All kitchen facilities, cookware, and dishes must be left in the same condition they were found. Any soiled dishes, appliances or cookware will incur an automatic $50 charge.

DAMAGE DEPOSIT: On the day of check-in, a hold of $250 will be applied to the credit card we have on file as a damage deposit. The hold will be release within 24 hours of check-out once housekeeping has signed off on the condition of the room.

GUESTS , OCCUPANCY LIMITS, AND VISITORS: Only the specific guests listed by name on a reservation are permitted inside the reserved accommodation. All day visitors must first be approved by sending an email to [email protected] or text (709) 500-6590 with the full names, arrival day and time, and departure times the same day. Any visitors to an accommodation with a hot tub will incur a $50 fee per visitor.

VEHICLE: Each reservation includes parking for one vehicle in front of the accommodation. If you require space for an additional vehicle, approval must be obtained from reservations prior to arrival.

PETS: Due to a number of incidents, we are no longer pet-friendly.

NOISE: We have a strict quiet time policy after 10:30 p.m. If a disturbance is reported, a team member will attempt to make one warning. If additional disturbances are reported, a $100 charge per occurrence will be levied to the payment method on file and the guest could be required to leave.

External speaker devices are not permitted to be used inside a suite or on a patio.

DAMAGE AND PROPERTY: You are responsible for damage, missing items, excessive mess, infestation, or fire-equipment tampering caused by your party; costs may be charged to the card on file during or after checkout (including $1,000 for a trashed room, and replacement at 150% of new value where needed).